Grey Jay Logistics (“Grey Jay Logistics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us for logistics services.
 

This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have regarding your personal information.
 

1. Information We Collect
 

When you visit our website,request a quote, inquire about our services, or otherwise communicate with Grey Jay Logistics, we may collect information including:

• Your name

• Email address

• Telephone number

• Company or business name

• Pickup and delivery locations

• Shipment details

• Freight type, weight, dimensions, and related shipping information

• Quote request information

• Information you voluntarily provide through website forms, email, or telephone

• IP address, browser type, device information, and general website usage information

• Cookie and analytics information
   

Please do not provide sensitive personal information through our website unless it is necessary for us to provide the requested service.
 

2. How We Use Your Information
 

Grey Jay Logistics may use the information we collect to:
 

• Respond to inquiries and quote requests

• Provide, arrange, and manage logistics and transportation services

• Communicate regarding shipments, services, pricing, or customer requests

• Prepare freight or logistics quotations

• Coordinate with carriers, service providers, customers, shippers, and receivers as necessary to provide requested services

• Maintain business and transaction records

• Improve our website, services, and customer experience

• Monitor website performance and usage

• Prevent fraud, misuse, or security incidents

• Meet our legal, regulatory, accounting, and contractual obligations
   

We will not use your personal information for purposes unrelated to those described in this Privacy Policy unless permitted or required by law.
 

3. Sharing of Information
 

Grey Jay Logistics does not sell or rent your personal information.
 

We may share information when reasonably necessary to provide our logistics services, including with carriers, transportation providers, contractors, technology providers, and other parties involved in arranging or completing a shipment.
 

We may also disclose information where required by law, court order, regulatory authority, or where reasonably necessary to protect Grey Jay Logistics, our customers, or others from fraud, security threats, or unlawful activity.
 

Service providers that process information on our behalf are expected to use that information only for the purposes for which it was provided and to protect it appropriately.
 

4. Cookies and Website Analytics
 

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, measure website performance, and improve our services.
 

We may also use third-party analytics services that collect information such as pages visited, approximate location, browser type, device type, and how visitors interact with the website.
 

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.
 

5. Consent
 

Where required by applicable Canadian privacy law, Grey Jay Logistics obtains consent for the collection, use, and disclosure of personal information.
 

By voluntarily submitting information through our website or contacting us to request services, you consent to our handling of that information for purposes reasonably connected with your request and our provision of logistics services, subject to applicable law.
 

You may withdraw your consent where legally permitted by contacting us. Withdrawal of consent may affect our ability to provide certain services.
 

6. Protection of Personal Information
 

Grey Jay Logistics uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.
 

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted electronically.
 

7. Retention of Information
 

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, accounting, contractual, and business requirements.
 

When personal information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable record-retention requirements.
 

8. Accessing or Correcting Your Information
 

Subject to applicable law, you may request access to personal information Grey Jay Logistics holds about you or request that inaccurate or incomplete information be corrected.

You may also contact us with questions about how your personal information has been collected, used, disclosed, or retained.
 

We may need to verify your identity before processing a privacy-related request.
 

9. Third-Party Websites
 

Our website may contain links to websites operated by third parties. Grey Jay Logistics is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.
 

10. Canadian Privacy Laws
 

Grey Jay Logistics operates in Canada and handles personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, as well as other applicable federal or provincial privacy requirements.
 

11. Changes to This Privacy Policy
 

Grey Jay Logistics may update this Privacy Policy periodically to reflect changes to our business practices, website, services, technology, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on our website with a revised effective date.
 

12. Contact Us
 

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Grey Jay Logistics
Email: info@greyjaylogistics.ca
Phone: (289) 946-3649
 

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